DATA PROTECTION AND PRIVACY POLICY - DIRECT SALES CHANNEL

1. INTRODUCTION
   1. This privacy policy (“Policy”) contains important information about how Anpario Pty Limited and its parent company Anpario plc. (“ANP”) may process, store, manage and use your personal information it collects from you while you are visiting this website www.anpario.com.au (“Website”).
   2. This Website may contain links to third party websites that we do not control or operate. This Policy does not apply to third party websites and ANP is not responsible for the content of those websites or the privacy practices of third parties.
   3. We encourage you to request and review the privacy policies of any third parties when visiting their websites or before disclosing your personal information to them.
2. INFORMATION ANP COLLECTS FROM AND ABOUT YOU
   1. We may collect, process and store information that you give us by phone, email, through our website, in person or otherwise. Some examples of how we collect this information include:
      1. y using the Website we will collect, process and store traffic data, weblogs, location data transaction data and content which you upload or otherwise supply (e.g. reviews and comments on our blog);
      2. if you pre-order, order or register for an account we will collect, process and store the information you provide on the Website;
      3. communications through our Website or by phone with our personnel where we will collect, process and store such information.
   2. The personal information, records and information may include amongst other things, your name, address, email address, phone number as well as information about others which you provide. We may also collect personal information about you from third parties acting on your behalf
   3. We do not hold sensitive personal information about you or any third parties.
   4. There may be some instances where personal information about you will be collected indirectly because it is unreasonable or impracticable to collect personal information from you. We will usually notify you about these instances in advance or, where that is not possible, as soon as reasonably practicable after the information has been collected.
   5. If personal information you provide us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the products you, or they, are seeking.
   6. We may collect information from you via cookies.
3. USES OF INFORMATION ANP COLLECTS FROM AND ABOUT YOU
   1. We gather personal information, records and information about you and we use that information in the following ways:
      1. to provide you access to our website and products;
      2. to manage our relationship with youto assist us in handling any enquiries
      3. to enable transactions to occur, including supplying the products and notifying you about any changes to the products;
      4. to carry out our obligations arising from any contract between us (including fulfilling orders);
      5. to permit selected third parties who help us and who support our business (e.g. logistics and fulfilment companies: Australia Post), IT support (website provider/hosts), Google Analytics and payment service providers such as Commonwealth Bank Australia);
      6. in order to fulfil our legal and regulatory obligations e.g. crime prevention and compliance with health and safety obligations, pest, disease and hygiene control;
      7. where you have consented, to:
         1. provide you with promotional material and information about ANP and other products that may be of interest to you; or,
         2. selected brand partners to provide you with information about their products which may be of interest to you.
4. DISCLOSURE OF THE INFORMATION ANP COLLECTS
   1. You agree that we have the right to share your personal information, records and information with third parties, being:
      1. associated or group companies;
      2. financial services companies;
      3. selected third parties including suppliers and sub-contractors who help us and who support our business;
      4. to governmental organisations (including regulators); and,
      5. where you have consented, to our selected brand partners/suppliers.
   2. We will disclose your personal information to such third parties:
      1. to assist us in handling any enquiries and supplying the products
      2. notifying you about any changes to the products;
      3. to assist us in the performance of any contract we have with you and to enforce or apply our terms and conditions of business and other agreements;
      4. to help us monitor the use of our website including to accurately estimate the number of visitors to the website and volumes of use, to monitor user experience and moderate and review the content which you upload or otherwise supply (e.g. reviews and comments on our blog);
      5. if we are under a duty to disclose or share your personal information, records and information to comply with any legal obligation or to protect the rights, property, or safety of ANP and our other customers. This includes exchanging information with other companies and organisations for the purposes of crime prevention and compliance with health and safety obligations, pest, disease and hygiene control; and
      6. where you have consented to brand partners or suppliers to provide you with information about and to market their products which may be of interest to you.
5. WHERE ANP STORES YOUR PERSONAL INFORMATION?
   1. We will take all steps reasonably necessary to ensure that your data information and records are treated securely.
   2. Please note, we do not hold or retain payment details and any payment transactions will be performed by our payment provider through their website and those of your financial service providers (e.g. credit card companies).
   3. Your personal information may be disclosed to any of the following countries: United Kingdom. Your personal information will be treated securely and in accordance with the Privacy Act.
6. HOW LONG DOES ANP KEEP YOUR PERSONAL INFORMATION?

   We will keep your information for as long as is necessary to fulfil the purposes set out in this this Policy and for such longer period as may be proscribed by/to comply with applicable laws and regulations. Once we no longer need your personal information, we will either delete or de-identify such information.

7. YOUR RIGHTS AND ACCESS TO YOUR PERSONAL INFORMATION AND RECORDS
   1. We will take reasonable steps to ensure the personal information it holds is accurate, complete and up to date. Upon your written request, subject to certain exceptions provided by law, we will inform you of the existence, use and disclosure of your personal information and give you access to that information. Additionally, if you have any questions or enquiries relating to our privacy practices or procedures, or if you believe that the personal information that we hold about you is not accurate, complete or up to date you may write to our Privacy Officer at the address provided below. We will respond to your requests to access or correct personal information in a reasonable time. If you are able to establish that the information is not accurate, complete or up to date, we will take reasonable steps to correct the information so that it is accurate, complete and up to date.
   2. There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).
   3. You can exercise your rights at any time by contacting us at:
      1. Ph: 02 9477 7944; or
      2. Website: www.anpariodirect.com.au; or
      3. By post: Anpario Pty Ltd. P.O. Box 70, Galston NSW 2159 Australia.
   4. However, exercising these rights may prevent us from performing our obligations in any contract we have with you.
8. CONSENT OF THIRD PARTIES

   To the extent that personal information, records and information is provided by you about third parties, YOU MUST obtain the necessary consent for the disclosure of that information.

9. COMPLAINTS
   1. If you wish to make a complaint about how we have handled your personal information:
      1. Ph: 02 9477 7944; or
      2. Website: www.anpariodirect.com.au; or
      3. By post: Anpario Pty Ltd. P.O. Box 70, Galston NSW 2159 Australia.
   2. e will take reasonable steps to investigate the complaint and respond to you. If you are not happy with our response you may complain contact the Office of the Australian Information Commissioner for further information.

This Policy was last updated: August 2021.