RETURNING FAULTY GOODS

PLEASE NOTE, due to the nature of our products, unless they are faulty or supplied in breach of our Terms and Conditions of Supply, we are unable to accept the return of any product if you have broken the seal, tampered with or used the product or failed to follow instructions as to use, handling or storage.

Subject to the above you may return an item at any time within 14 days of delivery and receive a full refund.

If we ask you to, you must return the item to us by recorded delivery. Where the items are too big to post, we may arrange for collection.

Due to our production standards and possible risk of contamination, we may ask you to dispose of rather than return, the products.

We will refund your money within 14 days of receipt of returned products.

AMEND AN ORDER

If you would like to amend your order before it has been dispatched please contact us.

If your order has already been dispatched, we cannot make changes to your order.

WILL ANY RETURN COSTS BE REFUNDED?

If we agree to accept the return of an item because of a mistake by us or because the item is faulty, damaged or otherwise defective we will either refund any charges incurred in returning the item to us (by refunding your return courier costs – non express service only) or we will arrange and pay for collection.

WHEN WILL I RECEIVE MY REFUND?

We action all refunds within 14 days from the day we receive the products back or agree disposal.

Please be aware it can take up to 3 working days for the refund to show on you card or to be credited to your bank account.

MY PAYMENT CARD HAS CHANGED/EXPIRED. HOW WILL I RECEIVE MY REFUND?

We process all refunds to the original card used when you placed your order. If your card has expired, we will send a cheque to cover any refund costs.